Returns & Echo Guarantee

Last updated 3 November 2026

Custom items

Our panels are custom-upholstered to your selected fabric and size, so we do not offer change-of-mind returns or refunds once production has commenced.

Consumer guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a repair, replacement or refund for a major failure, and to compensation for other reasonably foreseeable loss or damage. This includes manufacturing defects such as frame warping or fabric sagging.

Reporting an issue

Please email SonoformAustralia@gmail.com with photos as soon as you notice a problem, ideally within 14 days of receipt. Later reports are still considered under your consumer guarantee rights. Transit damage must be reported within 48 hours (see our Shipping Policy).

100% Echo Guarantee

The Echo Guarantee is in addition to, and does not limit, your rights under the Australian Consumer Law.

Questions? Email SonoformAustralia@gmail.com.